๐จ Front Office
- Check-in: 5 minutes max
- Call answering: within 3 rings
- Complaint resolution: 15 minutes
KPIs: GSS, Check-in Time, Upsell Rate
๐งน Housekeeping
- Standard room: 25 minutes
- Deep cleaning: 45 minutes
- Final inspection before ready
KPIs: Inspection Score, Turnaround Time
๐ฝ๏ธ Food & Beverage
- Greet within 1 minute
- Order within 5 minutes
- Food delivery: 15-20 min
KPIs: Table Turnover, Food Cost %
๐จโ๐ณ Kitchen
- Standardized recipes
- Portion control
- Temperature logs
KPIs: Food Quality, Waste %
๐ง Maintenance
- Daily inspections
- Critical: Immediate
- Low priority: 24 hours
KPIs: Downtime, Response Time
๐ก๏ธ Security
- 24/7 surveillance
- Fire: Evacuate
- Medical: Call emergency
KPIs: Incident Response, Safety Audit
๐ฅ HR
- Recruitment SOP
- Background verification
- Quarterly training
KPIs: Retention Rate, Training Effectiveness
๐ฐ Finance
- Daily revenue reconciliation
- Monthly audits
- Expense tracking
KPIs: Revenue Accuracy, Cost Control